Q – What if I want a product in a different color?
A – Our designers choose our colour selection based on style, versatility and function. We want to provide the best value possible to our customers and keeping our inventory low allows us to give you the best price and quickest availability. We also value your opinion. So, if you think something is missing from our line please let us know at email@example.com.
ORDERS AND SHIPPING
Q – How long before my order ships?
A – We prepare your order for shipping within 24 hours and you will receive the details at this time. The average shipping time varies depending on your location and size of order. Please contact firstname.lastname@example.org if you would like additional information regarding your scheduled delivery.
Q – If I order more than one item will they ship together?
A – Yes. Whenever possible we ship items at the same time, using the same shipping method. Our goal is always to choose the safest, most efficient, and fastest delivery option available.
Q – Can I cancel my order?
A – Your order is prepared for shipping within 24 hours of receipt. If you would like to cancel your order, please let us know as soon as possible. If cancelled before leaving our warehouse, you will receive a full refund. Shipping fees are not refundable if your order is cancelled once it has left our warehouse.
Q – Will you remove old furniture?
A – Unfortunately our delivery team is not able to remove old furniture. Please contact email@example.com for suggestions on how to sustainably get rid of old furniture.
Q – Can I pick up my order?
A – Yes. Your order can be picked up from our Toronto warehouse. Please contact us at firstname.lastname@example.org for details and to make arrangements.
Q - How long is delivery time?
A - We prepare your order for shipping within 24 hours and you will receive the details at this time. The average shipping time varies depending on your location and size of order. Please contact email@example.com if you would like additional information regarding your scheduled delivery.
Q – What delivery options do I have?
A – We deliver direct to you for FREE in the greater Toronto area. Otherwise, we select the safest, fastest, most efficient method to get your order to you. The method used is based on the size and weight of your purchase and destination. Please contact firstname.lastname@example.org for additional shipping information.
Q – Can I track my order?
A – Yes. Once your order is prepared for shipment we will email you the details for tracking.
Q – Where do you deliver?
A – We offer FREE delivery within the greater Toronto area. Otherwise, it is based on the size and weight of your purchase and destination. We have chosen the most secure and least expensive options to best serve your needs.
Q – Do your deliver on weekends?
A – We do our best to offer delivery times that fit our customer’s busy schedule. This can be a challenge for longer distance deliveries but we want to work with you to ensure your items are delivered as safely and efficiently as possible. Please reach out to our support team at email@example.com so we can address your specific needs.
Q – How much is delivery?
A – Delivery is free within the greater Toronto area. Otherwise, it is based on the size and weight of your purchase and destination. We have chosen the most secure, fastest and efficient method of delivery possible for your location and type or order.
Q – What is your return policy?
A – We offer a 100% satisfaction guarantee and accept returns within seven days of receipt of your purchase, so long as the item is in the same condition that it was received. Please refer to our return policy for details.
Q – How do I return a product?
A – Please contact us at firstname.lastname@example.org within seven days of receipt of your purchase and we will provide details. Products must be returned in their original packaging.
Q – What if my product is damaged, defective or incorrect?
A – Our warehouse triple checks each item before shipping but should you have any damage we will gladly replace it. Please take a picture of the issue upon receipt and contact email@example.com to arrange for repair or an exchange. Ensure that any shipping damage is clearly noted on the shipping documents at the time of delivery. Failure to do so may impact damage claim eligibility.
Q – What happens after I return my product?
A – Your method of payment will be adjusted once the product has been returned to our facility.
Q – Does delivery include assembly?
Wudern offers white glove service on all large orders within the greater Toronto area. Most items come preassembled, but should assembly be required, our team will assemble it for you. Many items that are parcel shipped (i.e. UPS, CP) might require minor assembly. In these instances, detailed assembly instructions and tools are contained in the package. We selected all of our products on the premise of easy assembly.
Q – What if my product is out of stock?
A – Our site has real time inventory. You will know immediately if your item is available. If it is not, we will provide and estimated in stock date.
Q – Do you back order items?
A – We are able to ship most of our items quickly, but on rare occasions we may be temporarily out of stock. Our real time inventory allows you to see before you order if the item is in stock. If you are interested in an item that is temporarily out of stock, contact us at firstname.lastname@example.org and we will email you with an expected availability date.
Q – What is the warranty for your product?
A – Your complete satisfaction is our top priority. Should you have any issues with your Wudern purchase please contact us at email@example.com.